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Professional Experience
Hands-on IT Support, L1/L2 troubleshooting, and user access management experience.
2 Positions
2021 - Present
IT Support Focus
1
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IT Support Intern
DayOne
February 2026 - Present
Key Responsibilities
- • Automated IT asset compliance for 200+ employee laptops via Python, ensuring 100% inventory accuracy and ensuring zero untracked hardware.
- • Resolved 10+ recurring L1 system issues through unified PowerShell diagnostics, maintaining critical uptime for office operations.
- • Managed end-to-end IT onboarding, provisioning hardware and M365/Active Directory profiles to ensure day-one operational readiness.
- • Performed hands-on hardware troubleshooting and maintenance, resulting in high levels of employee satisfaction and hardware longevity.
2
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Vice President, Information Technology Club
UTHM
2023 - 2025
Key Responsibilities
- • Successfully managed and executed 17 club events, including meetings, annual grand dinners, and team-building activities.
- • Provided critical support to the club president, including assisting with urgent matters and representing the club in official settings.
- • Actively led various club departments, demonstrating strong leadership and technical team management.
Core IT Competencies
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L1/L2 Support
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AD / M365 IAM
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Hardware Mgmt
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IT Automation
Ready to Learn More?
Check out my IT Support projects or get in touch for collaboration opportunities.