Experience
Work history, responsibilities, and technical contributions.
IT Support, Junior Engineer
DayOne
Current
August 2026 - Present
→ Supported mission-critical data center IT operations and server infrastructure, maintaining high-availability uptime standards and rapid operational incident resolution.
→ Assisted and supported the enterprise migration to a new Microsoft Active Directory (AD) server, ensuring seamless domain transition, policy replication, and minimal operational downtime.
→ Architected a Compliance-as-Code engine using Python to audit 200+ endpoints, proactively reducing vulnerability blast radius and configuration drift.
IT Support Intern
DayOne
February 2026 - August 2026
→ Implemented Standardized Configuration Management for L1 support systems via PowerShell, accelerating provisioning speed across local network segments.
→ Administered Identity & Access Management (IAM) flows via Active Directory and M365, adhering to strict enterprise security and onboarding protocols.
→ Resolved 150+ L1/L2 hardware, OS, and networking incidents, maintaining a 98%+ first-contact resolution SLA.
Vice President, Information Technology Club
UTHM
2023 - 2025
→ Streamlined operational workflows for 17 major events, implementing project management best practices across a large student team.
→ Spearheaded leadership training modules, focusing on reliable task execution and accountability frameworks.
→ Ensured zero-failure rate in event logistics through rigorous pre-flight planning and cross-departmental orchestration.
// education
Bachelor of Information Technology (IT)
Universiti Tun Hussein Onn Malaysia (UTHM)
2022 — 2026 (Expected)